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uadreams.comFrequently Asked Questions

Dear Customer, on this page you'll find the answers on the most common questions we get from our valuable clients.



Common questions and answers:

About our work

About our site

"Are all these women real?"


Yes, all the women on UaDreams.com are real and actively trying to find a foreign partner for marriage or a long-term relationship. Our ladies are asked, on a regular basis, if they wish to be removed from our database so we only list the girls who are searching for a partner. Watch our FREE LIVE web cams in our branch offices.


"Are Russian womens personalities different from Western women?"


Yes, they are a bit different. They don't have a different type of character, and they also love shopping and chatting. The main difference is that they are much more patient and can tolerate things that Western women will never be able to bear. They are more considerate and dependable. They are partners, not competitors.

Ukrainian women are well groomed, stylish, educated and intelligent (as are Ukrainians in general). They take good care about their look. You will rarely see overweight woman in Ukraine - they still walk a lot because the majority of them don't have cars, they do sports, and don't eat junk food. They do not have to make an effort to live healthy - it just comes naturally. Ukrainian ladies are more family minded. You will rarely meet a woman who prefers career to her family.


"What do Ukrainian women think about the interracial marriages?"


There isn't any prejudice towards such marriages. They don't condemn somebody else's marriage to a person of a different race. There are many foreign students of different races in Ukraine and Russia and many ladies get married with them and have children.


"Why do the ladies on your site prefer foreign men?"


First of all we want to assure you that the majority of Ukrainian women looking for foreign men are NOT desperate just to find foreign husbands or immigrate from Ukraine. Those women are usually well educated, will-powered, attractive and smart. It would be mistaken to think that they are after the Green Card or passports. They seek compatible partners. The point is, women in Ukraine want to have family and children real bad, and this is the main reason pushing them to seek husbands elsewhere, since in Ukraine there is officially only 87 males for 100 females.


"I am 55 years of age. Do I have chances with a much younger lady?"


This is where Eastern European women differ from other European and American women - the age of the partner they prefer. Family is very important to them. They typically marry men who are years older than them. They look for stability and someone who will be a good father and can provide for a family. Many ladies will marry guys much older than themselves.


"Do your ladies have to pay for your services?"


No. All services for our ladies are for FREE.


"How do your ladies receive letters from men?"


When you write a letter to your lady we translate it if needed and invite your lady to pick it up in our office. The lady writes her answer and we translate it (if needed) and send it to you. If the lady is not interested in corresponding with you we won't charge for the e-mail. Your account will be credited for email.


"Can a woman visit me first instead of me going there?"


No. First meeting is to be held in one of our offices in the Ukraine. We follow antiscam program and dont allow our customers to exchange personal information (emails, addresses, tel. numbers) before a personal meeting. We do it for the security of both parties concerned. Besides, if you havent met your lady before it would be impossible for her to get a Visitors or Fiance Visa to your country.


"How can I bring my Ukrainian bride home?"


To bring your bride home first of all you have to meet her in Ukraine. If you decide to get married here then youll have to apply for a Spouse Visa if you plan to get married in your country then you'll have to apply for a Fiance Visa to bring you lady home.


"Do I need a visa to travel to Ukraine?"


Ukraine allows foreign nationals from some countries to visit for a maximum period of 90 days without the need to apply for a visa. This concession is extended to citizens of USA, Canada, Japan, EU nations, Switzerland, Liechtenstein, Andorra, Vatican, Iceland, Monaco, Norway, San Marino, Mongolia, Lithuania and the countries of the Commonwealth of Independent States (except Turkmenistan). If you are not from one of the above mentioned countries youll need a visa to travel to Ukraine. See more information at our Ukrainian Embassies


"How can I contact a lady?"


If you want to get in touch with any lady from our site you should do the following:
1. Login to the site.
2. Go to our "Gallery of ladies" to see our beautiful ladies: http://www.uadreams.com/show.rpx
3. Choose the lady(s) you are interested in and press " Send E-mail".
By the way, you are able to write 1 free first email per day to one lady from our gallery (if you didnt write to her before and she didnt write to you before either ). But if you want to answer her letter you should have email credits. Go to http://www.uadreams.com/shop/services#29_service to purchase them.
There you will be able to purchase an email credit to send a letter to any lady from our site.
Our personal correspondence service guarantees delivery of your letters to lady client quickly and efficiently. Our offices are open 6 days a week and letters are affordably priced. Letters to your lady(s) are received by our office. The lady(s) are telephoned twice a day for a pick-up. Hard copies of your e-mail(s) are available immediately. The lady(s) are encouraged to respond within a reasonable time. Usually this is accomplished in 1-3 days. In all cases, the lady(s) can respond on the spot.
You can open an account for as little as $ 6.99 (USA). You can then forward e-mail(s) to the lady(s) of your choice! This includes confidential translation (as required) of each letter(s) and reverse confidential translation (as required) of letter(s) sent to you.
The Minimum deposit to open an e-mail account is $ 6.99 (USA) The cost of each e-mail(s) transaction will be debited from your account and a running balance will be maintained.


"I have problems with uploading my photo on the site. Help me."


If you have problems with uploading photos you always can send your photos to our special mailbox photos@uadreams.com as an attachment and we will put it into your photo album manually. It usually takes 3-5 business days to complete.
Don't forget to write your id number and what we should do with your photos!


"How can I add a photo to public storage:(published photo)?"


In your photo album you have private, public, archive and inbox folders. Private and public folders are for your photos.
If you want the ladies to watch your photos - you should publish the photos (add them to public folder)
For publishing photo:
1. Choose a photo from private storage.
2. Press "publish" under the photo you want to publish.
3. After publishing your photo will be added to "Public storage".
1 PUBLISHED PHOTO = 1 PHOTO CREDIT.
You can upgrade photo credits on http://www.uadreams.com/shop/services#30_service


"How to change/upload primary photo?"


If you want to change your primary photo you should:
1. Upload the photo you want to be your primary one to the "Public Storage"
2. Press "Make primary" (the link under the photo).
You have the opportunity to make your first primary photo for free. You can do this from private storage. (It works only if you didn't have any primary photos before!):
1. Upload the photo you want to be your primary one to the "Private Storage"
2. Press "Make primary" (the link under the photo).


"How to receive a photo from my lady?"


In your photo album you have private, public, archive and inbox folders.
Archive and inbox folders are for the ladies' photos.
When the lady sends you a photo - it is sent to your inbox folder.
To watch the photo in normal size you should accept the photo.
To accept the photo:
1. Go to you inbox folder
2. Choose the photo you want to accept and press "accept" under the photo
1 PHOTO TO ACCEPT = 1 PHOTO CREDIT.
When you accept the photo it is automatically moved from your inbox folder to your archive folder.
You can upgrade photo credits on http://www.uadreams.com/shop/services#30_service


"How to send a photo to a lady?"


To send the photo to a lady you should:
1. Choose photos you want to send to a lady from private storage.
2. Click on the link "Send to a girl".(the link under the photo).
3. Click on the link "Select girl" on next page.
4. Choose lady from gallery or from your favorite list.
5. Press button "Send".
You cannot send the same photo to one lady twice. The system will give you a note that you've already sent this photo. To purchase your photo credits go to: http://www.uadreams.com/shop/services#30_service


"Can I share some adult content with my favorite lady?"


Here at UaDreams, we believe that since this is a marriage agency, everyone should be entitled to their free speech. It helps both men and women to learn more of each other and to get closer. This however, does not mean that you can say or post anything that you want.
Though it is understood that sometimes it may be beneficial to post something with adult content, we must refrain. It is not acceptable to post any adult content, i.e. pornographic or explicit images, videos or other media, drug or sexually descriptive posts or dialog, profane language, drug related images, videos or other media, extreme violence or any other form of content. UaDreams reserves the right to refuse photo and video services to anyone and up to closing their account.


"How can I send some special gift to my lady?"


If you want to send some special gift(s) that we dont have in our Gifts Shop to the lady you are corresponding with, we offer you to order a "Personal Package". More about it you may read on http://www.uadreams.com/shop/services#58_service



"How to send free letter?"


You are able to write ONE free first email PER DAY to one lady from our gallery (if you didn’t write to her before and she didn’t write to you before either ) - this opportunity is permanent and the rules of it doesn’t change. But if you want to answer her letter you should have email credits. Go to http://www.uadreams.com/shop/services#29_service to purchase them.


The description of Chat Service.


Video chat is an instant messaging service. You watch the lady via web cam and type your messages to the lady. It doesn’t support voice exchange.
If you haven’t used Video Chat service before, manual below will help you to get acquainted with our Chat System and will answer all basic questions of using the Video Chat service:
Besides, you should have the following settings for the web cam(please, check them before using chat for the first time):
  • the latest version of Adobe flash player installed on your computer. You can get it here: http://get.adobe.com/flashplayer/
  • make sure that your web cam is not used by another program (for example skype) simultaneously with the chat. - just close the applications that may use the web cam before starting the chat
  • allow the web cam by clicking on "Allow" in the adobe flash player pop-up window, that will appear after you connect to chat.
  • If the lady won’t be able to see you try to access the site and video chat from another browser.


What is Video Credit?


With the help of our video service you’re able to send your lady some video files and share some moments of your life with her.
Your video should be less than 200Mb of size and in .avi, .flv and .mp4 format
The procedure of working with video files is the same as with photo or audio files.
To add the video file to your profile you have to upload it in Video "Private" storage. from your hard drive:
  • login to the site and go to the video album.
  • in the left part of the page there is a link "Upload". Press it.
  • choose the video files you need from your hard drive. (the size of 1 video file should be < 50Mb)


How to send Video to the lady?


To send the file to a lady you should:
  • Choose the file you want to send to a lady from private storage.
  • Click on link "Send to a girl" (a link under the video).
  • Click on link "Select girl" on next page.
  • Choose lady from gallery or from your favourite list.
  • Press button "Send".
1 video file to send = 1 video credit.


What is Audio Service?


The primary purpose for the audio is to send music files to the lady.
The procedure of working with audio files is the same as with photos.
To add the audio file to your profile you have to upload it in Audio "Private" storage from your hard drive:
  • login to the site and go to the audio album
  • in the left part of the page there is a link "Upload". Press it
  • choose the audio files you need from your hard drive. (the size of 1 audio file should be < 5Mb and in .mp3 format)



How to send a song to the lady?


To send the audio file to a lady you should:
  • Choose the file you want to send to a lady from private storage.
  • Click on link "Send to a girl" (a link under the file).
  • Click on link "Select girl" on next page.
  • Choose lady from gallery or from your favorite list.
  • Press button "Send".
1 audio file to send = 1 PHOTO credit.

*** If you have problems with uploading photos, audio/video files you always can send them to our special mailbox photos@uadreams.com as an attachment and we will put it into your album manually. Besides, you can upload your video to any file sharing site (like YouTube, for ex.) usually you can upload it so it is invisible for other users and send us the link - this way we will be able to upload it to the Private storage in your profile.


How to add a lady to Favorite list?


To add the lady to your favourite list please do the following:
  • Login to the site
  • Go to the gallery of ladies
  • Find the lady you wish to add to your favorite list
  • press on the grey star near her name to add the lady to the list of your favorites.


I want to refuse a lady but don’t want to waste my credits.


If don’t want to answer the lady but you also don’t want to be rude you can send her free refuse letter. It is called "Appreciate your interest" letter.
To use it you should:
  • Login to the site
  • Go to your mailbox
  • Press on "Reply" to lady’s letter you wish to reject
  • Press on the "Appreciate your interest" link under the letter
  • Select the answer you find most appropriate
  • Press "Send mail".
This service is free of charge. You won’t need email credit for it.


Can I exchange the credits myself?


On your profile page (the first page you see when you login) you can find the chart ’Exchange credits’. It is situated in the right lower corner of your profile page. There you will find the possible variants of exchanging the credits you have.
Besides, soon you will be able to change the credits at once (without returning to your profile page) if you want to use the service you have no credits for.


Can I change the letter after I have sent it?


If the letter is still highlighted with blue you can change the contents. The letter is in your Sent mail section. You can see the button ’Edit’ - click it and you will be able to change, add, delete the contents. The credit won’t be taken from you again.


If I don’t want this letter to be sent?


You have already sent the letter to a lady but because of some reasons don’t want her to read it. If it is still highlighted with blue you have a chance to cancel it. Simply click the button ’Cancel’ and it will be deleted both from lady’s mail and from yours. Besides, the credit you have spent on it will return automatically.


How to send a Wink to a lady?


To send a Wink to the lady you simply need to find her profile in the Gallery of women. Under her profile you will find an option Wink – simply click this icon. You will see emoticons with different expressions – choose the one you find most appropriate and click it – the Wink is sent to the lady. Mention that you can send only ONE Wink to one and the same lady as after you have sent the Wink to this lady you won't see this icon under her profile any more.


Why I can't find PayPal?


We do not accept PayPal.

PayPal occasionally have IPN (instant payment notification) delay issues which can effect verification of payment and crediting services to profile. When operating with online payments and service crediting, you expect a payment solution to be 100% reliable and free from interuption at all times.

Another reason is because they are a third party processor and once you process an order with them, we are then locked in at their mercy and if the account is ever frozen or closed we may lose all the information about purchases, amounts and dates. Its just not the kind of risk we can take with our customers.

UaDreams offers a reliable mechanism that allows you to pay using a credit or debit card immediately after you add services to your Shopping Cart. The payment processors we use are fast, safe, trusted and secured from any fraudulent activity.