Uadreams privacy & cookies policy

GENERAL

This Global Privacy & Cookies Policy (“Policy”) describes how UADreams (“UADreams”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you (“you”, “your”, or “users”) access or use our website, mobile website, and—if you are a registered user—our mobile application (collectively, the “Services”). We encourage you to read this Policy carefully to understand how we handle your personal information.
By using our Services, you confirm that you have read and understood this Policy and agree to the applicable Terms and Conditions. Any privacy-related disputes are governed by this Policy together with our Terms and Conditions.

Worldwide Applicability

This Privacy Policy is designed to apply globally and is not based on or limited to the privacy laws of any specific country or region. All rights provided to users under this Policy are based on UADreams’ global privacy standards. They are not tied to, or dependent on, any specific regional privacy regulations and apply equally to all users worldwide.

Information We Collect

How and When UADreams Collects Information

We collect information directly from you, from your use of the Services, and from certain third parties that support our operations. We may receive data from marketing partners, service providers, other UADreams users (including those who participate in referral programs), and affiliated entities. We also automatically collect certain technical and usage information when you access or interact with our Services through cookies and similar technologies. If you use our Mobile Application, we may also collect mobile app–related data.
All information collected may be combined with other data we maintain to support accurate, secure, and efficient functioning of our Services. You are responsible for ensuring that any information you provide is accurate and current.
If you share another person’s contact details with us (e.g., through an “Invite a Friend” feature), you confirm that you have obtained their permission to do so.

Types of Information We Collect

The information we collect depends on how you use our Services and may include the following categories:

1. Information You Provide Directly

This includes data you voluntarily submit, such as:

• Full name
• Email address
• Telephone number
• Postal address
• Date of birth
• Profile details and content you upload
• Information provided through registration forms, surveys, support requests, or direct communication with us

2. Information We Receive From Third Parties

We may receive information about you from:

• Marketing partners
• Other UADreams users
• Service providers supporting our platform
• Analytics and advertising partners
• Affiliated and partner entities

This information helps us verify accounts, personalize features, enhance user experience, and maintain secure platform operations.

3. Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Browser type and device information
• Operating system details
• Pages viewed and interactions within the Services
• Activity logs and usage metrics
• Session duration and frequency
• Referring URLs
• Access time, date, and general usage patterns
• General or precise location information (if allowed by your device settings)
• Data collected through cookies, web beacons, log files, and similar tracking technologies

If you use our Mobile Application, we may also collect:

• Device ID
• Device name and model
• Operating system type and version
• Application usage metrics
• Session duration
• Crash logs, diagnostics, and performance data

We may combine data from different sources to improve accuracy, maintain security, and enhance the functionality of our Services.

Payment Information

UADreams does not collect or store users’ confidential payment details.
All payment transactions are processed exclusively by authorized payment providers that follow industry security and data protection standards.

How We Use Your Information

We use the information we collect to operate, support, and continually improve our Services.
To provide and maintain our platform, we use your information to create and verify accounts, support user interactions, deliver features, personalize your experience, and assist you when you contact customer support. Your information also allows us to communicate with you—whether to send important service-related notices, inform you about updates to our features or policies, or respond to your questions and feedback.
We also rely on certain information to keep our platform safe. This includes monitoring for fraudulent or unauthorized activity, addressing behavior that may compromise the safety of users or the integrity of the Services, and enforcing our Terms and other platform rules. Protecting our users, our systems, and our business operations is an essential part of how we use data.
To make UADreams better over time, we analyze how users access and interact with the Services. This helps us understand performance, identify areas for improvement, test new features, and make informed decisions about the development of our platform. When possible, this type of analysis uses aggregated or anonymized data.
From time to time, and only in line with your communication preferences, we may use your contact details to share updates about new features, special offers, service announcements, or other information that may be of interest. You can opt out of these communications at any time, and this will not affect your ability to use the core Services.

When We Share Your Information

UADreams does not sell or trade personal information. We share information only in limited and carefully controlled situations that are necessary for operating our Services, ensuring security, or fulfilling legitimate business needs.
We may share your information with trusted service providers that help us deliver and support our platform. These may include organizations involved in processing payments, maintaining technical infrastructure, providing customer assistance, enhancing security, detecting fraudulent or unauthorized activities, or supporting analytics. Such partners may handle your information only as instructed by UADreams and solely for the purposes for which the data was provided.
We may also disclose information when required to comply with lawful requests from government or regulatory authorities, court orders, or to protect our rights, the safety of users, or the security of our systems. This may include cooperating with law enforcement when necessary to prevent fraud, abuse, or other harmful conduct.
In the event of a business transition—such as a merger, acquisition, restructuring, or transfer of assets—your information may be transferred to the successor organization as part of the continuity of service. Any such entity will be expected to honor the commitments outlined in this Policy.
In all cases, we require any third party that receives your information to implement appropriate safeguards and to use the data only for the intended and authorized purposes.

Where We Store and Protect Your Data

We store the information you provide on secure systems designed to protect it from unauthorized access, loss, or misuse. All data transmitted between you and our Services is encrypted using SSL or comparable industry-standard technologies. Once your information is received, we apply strict security procedures and protective measures to maintain its integrity and confidentiality.
While we take significant steps to safeguard your data, no method of transmitting information over the internet is completely secure. We continuously work to enhance our security measures, but we cannot guarantee absolute protection against all possible threats.
If you use a password to access any part of our Services, you are responsible for maintaining the confidentiality of that password. To help keep your data secure, you should not share your password with anyone and should notify us immediately if you suspect unauthorized access to your account.

Our Use of Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to operate, improve, and personalize our Services. These tools help us understand how users interact with our platform, support essential features, and enhance performance and security. Information collected through these technologies may be combined with other data we maintain in order to improve the overall functionality of our Services.

Types of Cookies We Use

We may use several general categories of cookies:

• Essential cookies — Required for the basic operation of the Services, such as enabling secure login and account-related functions.
• Performance and analytics cookies — Help us understand how the Services are used, identify issues, and improve user experience.
• Functional cookies — Remember your preferences, settings, and personalization choices.
• Targeting and advertising cookies — Used to deliver relevant content or measure the effectiveness of promotions. Some of these cookies may be set by external partners.

Cookies may be session-based (active only while your browser is open) or persistent (stored for future visits).

Other Tracking Technologies

In addition to cookies, we may use technologies such as pixel tags, clear GIFs, app-specific identifiers, and browser or app-based local storage (including HTML5 storage). These tools help us maintain and analyze site functionality, track engagement, and support features like remembering your settings.

Managing Cookies and Tracking Settings

Most browsers allow you to manage or disable cookies through their settings menu. If you choose to block cookies, some features of the Services may not function properly, including secure login or personalized settings. If you wish to limit analytics tracking, you may also use the Google Analytics opt-out tool: https://tools.google.com/dlpage/gaoptout/

Capabilities for Managing Personal Data and Marketing Communications

You have the right to access, modify, or delete your personal information that is stored and processed by us.
If you wish, you may:

• Independently make the necessary changes to your account data on the website through the corresponding settings: https://www.uadreams.com/profile/settings/update/step/0/
• Request the restriction of processing of your personal data by submitting an appropriate request to our support serviceform, or request their complete deletion by sending an email with the subject line “Data Deletion Request” to DPO@uadreams.com
• Unsubscribe from marketing communications by using the unsubscribe link contained in any marketing email, or by submitting an appropriate request to our support serviceform

Please note that even after opting out of marketing messages, we may still contact you by email for administrative or informational purposes not related to marketing.

Data Deletion Instructions

UADreams uses a unified company-wide process for handling account closure and personal data deletion requests. These instructions apply to every user of our Services, regardless of country of residence or the platform used to access the application, including users who log in through Facebook Login. This standardized procedure is part of our internal privacy practices, allowing any user to request the removal of their account and associated personal data.

This section explains how any user—regardless of country of residence—can request the deletion of their personal data and what happens to it afterward.

1. How to Request Personal Data Deletion

Method 1: Send an email to DPO@uadreams.com
Use the subject line: “Data Deletion Request”. Your email should include:

• your name or any account-related identifying information;
• a clear statement that you want all personal data associated with your use of the service to be deleted.

Method 2: Submit a request through our Support Service Use the support form at:  form

Your request should include:

• your name or any account-related identifying information;
• a clear statement that you want all personal data associated with your use of the service to be deleted.

Once we receive your email / After submitting the form, our support team will contact you to confirm that your request has been received and, if necessary, to obtain any additional information, after which the process of deleting your personal data will begin.

2. How UADreams processes data deletion requests

Once we receive your request, the following standardized procedure applies uniformly to all users worldwide.

• Identity Verification:
We may request additional information, if necessary, to verify that you are the account holder. • Initiation of the Deletion Process:
After verification, we initiate the deletion of all Personal Data stored in our systems, databases, logs, and backups (except for data we are legally required to retain, as described in the “Information we may retain after deletion” section). Deletion Timeline:
We complete the deletion process within 30 days of receiving your request.
Confirmation of Completion:
Once your Personal Data is deleted, we send a final confirmation email notifying you that:

• your account has been permanently deleted;
• all Personal Data associated with the account has been removed from our active systems.

3. Facebook Login Data Deletion

If you logged into UADreams using Facebook Login, there are two steps to delete your data fully:

Step 1 - Remove the App from Facebook
Facebook users can remove the UADreams app and delete the information shared with Facebook through the following steps:

• Open Facebook
• Go to Settings & Privacy - Settings
• Select Apps and Websites
• Find UADreams
• Click Remove

This removes Facebook’s record of your interaction with the UADreams app.

Step 2 - Request Deletion of Data Stored by UADreams
Removing the app from Facebook does not delete the data stored by UADreams.
To delete all Personal Data stored by us, you must submit a deletion request using Method 1 (email) or Method 2 (online support form) described above. Your request will be processed according to our standard global Data Deletion Procedure.

4. Outcome of Your Deletion Request

Once your deletion request has been processed:

• Your account will be permanently deleted and can’t be restored
• Any information that must be retained for compliance, security, or fraud-prevention purposes is stored separately and securely, and is deleted in accordance with our internal data-retention practices (see the Information We May Retain After Deletion section).

5. How to Request Account Closure

Account closure is different from Data deletion. Closing your account is a temporary and reversible action: your profile is deactivated and becomes invisible to other users, but your account data remains stored so that you can restore your account or later request permanent deletion. You can close your account at any time by submitting a request through our support service:  form

After closure:

• your account will no longer be visible to other users;
• you may restore it within 3 years using your valid login and password;
• after 3 years, your account and all associated data will be automatically deleted, except for the categories of data specified in the “Information We May Retain After Deletion” section of this Policy.

Information We May Retain After Deletion

After your Personal Data is deleted, UADreams may retain a limited amount of information only where such retention is necessary for security, fraud-prevention, operational continuity, or other compliance-related purposes. This applies equally to all users worldwide.

UADreams may retain the following categories of information:

• Financial, accounting, and transaction records required to support internal bookkeeping processes, audits, prevention of fraudulent activity, and related operational needs.
• Security, fraud-prevention, and system-integrity logs, including logs needed to detect, investigate, or prevent unauthorized access, misuse of the service, or violations of our Terms.
• Operational or customer-service records required to process previous support interactions, ensure continuity of service operations, or maintain accurate
internal records.
• Information necessary to resolve ongoing or potential disputes, claims, or requests from authorized entities, or to enforce our contractual rights.

All retained information:

• is strictly access-controlled and stored in secure environments;
• is never used for marketing, advertising, profiling, or personalization purposes;
• is kept only for the minimum period required to fulfill the specific operational purpose for which it is retained;
• is permanently deleted once the applicable retention period expires.

This limited retention does not affect your right to request deletion of your Personal Data, and all non-essential information is permanently removed as part of our deletion process.

Additional Data Processing and Retention Details

Deleting or modifying your data does not affect information already sent to other users or data shared with payment systems or other third parties as described in this Policy.

After account closure, we may continue to send non-marketing administrative messages until your data is permanently deleted.

Accounts that remain inactive for 10 years, along with all associated personal information, will be automatically removed.

We may also anonymize your personal data for research, statistical, or other purposes. Once anonymized, this information can be used indefinitely, as it can no longer be linked to you.

Privacy Policy Changes

We may update this Privacy Policy from time to time. When changes are made, we will publish the updated version on this page, and the revisions become effective once posted.

By continuing to use our Services after the updated Policy is published, you acknowledge and accept the revised terms. We encourage all users—regardless of their country of residence—to review this Policy regularly to stay informed about how we collect, use, and protect personal information.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, the processing of data deletion requests, or the way we handle your information, you may contact us at any time using the following channels:

• Email: DPO@uadreams.com
• Support  form
• Postal correspondence: Suite 6, Watergardens 4, GX11 1AA Gibraltar

We will review your inquiry and respond as soon as reasonably possible.