FAQ: About Ukrainian marriage agency Uadreams

Join UaDreams

  • Is it free to join UaDreams.com?

    Yes, you can join UaDreams and create your own unique profile completely for FREE!

  • How to join UaDreams and create your profile

    1. Go to the registration page.

    2. Complete the simple registration form on the right side of the page.

    Your profile will be automatically created. You can start adding some info about yourself, adding photos and start communicating with ladies.

    You can also join UaDreams by clicking on "Join free" at the top of every page of the website.

About your profile and personal data

  • Actions with photos in my profile

    How to add a primary photo

    1. Sign in to the site.
    2. Mouse over "My profile" Menu, find and click on "Photo & Video" section.
    3. Find and click on My files on the left hand side menu.
    4. Mouse over the uploaded photo and in the menu appeared choose option "Make primary".
    5. Mouse over the photo you want to make Primary, click on the three dots at the right corner of the photo and select Make primary.
    6. Make primary photo from the Public photo area: click on the three dots at the right corner of the photo and select Make primary.


    You can upload your first primary photo for FREE.


    How to change my primary photo

    1. Log in to the site.
    2. Mouse over "My profile" menu and find "Photo & Video" section. Click on "My public photos" there.
    3. You will see a page with your albums. Mouse over any photo uploaded to your Public album and in the menu appeared choose option "Make primary".


    Changing your primary photo costs 1 photo credit.


    How to upload photos to Public folder

    All ladies can see your photos in Public folder.


    1. Log in to the site.
    2. Mouse over "My profile" menu and find "Photo & Video" section. Choose "My public photos" there.
    3. Then you will be forwarded to a page where you find your albums. Choose the Public album and press a field "Upload from local disc". Choose photos from your computer.


    Another way to upload photos to Public folder: Go to My profile section and click on the grey field on the right that shows how many percent your profile is completed. Click on the link "Photo album". After that you will see a page with your albums.


    How to upload photos to Private folder

    Only you have access to your photos in Private folder. You can send some of these photos to ladies during your personal correspondence.


    1. Log in to the site.
    2. Mouse over "My profile" menu and find "Photo & Video" section. Choose "Private folder" there.
    3. Then you will be forwarded to a page where you find your albums. Choose the Private album and press a field "Upload from local disc". Choose photos from your computer.


    Another way to upload photos to Private folder: Go to My profile section and click on the grey field on the right that shows how many percent your profile is completed. Click on the link "Photo album". After that you will see a page with your albums.
    1 published photo costs 1 photo credit.


    How to change orientation of a photo

    You can change orientation of photos uploaded only to you Private album. Mouse over the photo and choose "Rotate" in the menu appeared. A pop up window will be opened. Here you can rotate the photo wth the help of arrows. Confirm your actions with clicking on "Save".


    If I have problems with uploading photos

    You always can send your photos to our special mailbox photos@uadreams.com as an attachment and we will put it into your photo album manually. It usually takes 3-5 business days to complete.


    Don't forget to write your id number and what we should do with your photos!

  • How to change my password

    1. Log in to the site at https://www.uadreams.com
    2. Click your profile avatar
    3. There will be a pop-up window with a set of actions and namely "Change E-mail", "Change Password", "Edit profile" etc.
    4. Click the option "Change password" and type your old password, then the new one and press the button "change".

  • Forgot my password. How to reset it.

    If you've forgotten your UaDreams password but you remember your email address, follow these steps to regain access to your account:

    1. Go to Sign in page.
    2. Find and click on Forgot password link.
    3. Enter your e-mail address and click on Send instructions
    4. Go to your personal e-mail address to receive instructions as to how to restore access to your profile.
    5. If there is no letter at your private e-mail address, please check your Spam or Trash folder.
  • How to change my e-mail

    1. Log in to the site at https://www.uadreams.com.
    2. Click your profile avatar.
    3. There will be a pop-up window with a set of actions and namely "Change E-mail", "Change Password", "Edit profile" etc.
    4. Click the option "Change E-mail", enter your new e-mail address and press the button "change email".

  • How to confirm my cellphone number

    1. Sign in to the site.
    2. Mouse over "My profile" Menu, find and click on your name and last name.
    3. Find and click on Notifications center on the left side of the window.
    4. Enter your mobile phone number
    5. Click on Sent code button
    6. Enter the code that was sent to your mobile phone number

About Ukrainian ladies

  • Are all of these ladies real?

    Yes, all the women on UaDreams.com are real and actively trying to find a foreign partner for marriage or a long-term relationship or marriage. Our employees stay informed about each lady's current situation in her romantic life so we only list the girls who are searching for a partner.


    How do your ladies receive letters from men?

    When you write a letter to your lady we translate it and invite your lady to pick it up in our office or deliver it to her by any other convenient means. The lady writes her answer and we translate it and send it to you. In case of her refusal in correspondence with you, our agency will not charge you and return your e-mail credit.

  • Do your ladies have to pay for your services?

    No. All services for our ladies are for FREE.

  • How do personalities of Ukrainian and Western women differ?

    Ukrainian and Western women have both common and different personality traits. For example, they love shopping and chatting like all women in the world do. The main difference between them is that Ukrainian women are much more domestic and housewifely than Western ladies are. Ukrainian women don't put career on the first place in their life. Family is the most important thing for them. They are partners, not competitors.


    Ukrainian women are well groomed, stylish, educated and intelligent. They take good care about their look. They do sports and don't eat much junk food. They make much effort to be healthy and shining.

  • What do Ukrainian women think about interracial marriages?

    There isn't any prejudice towards such interracial dating. They don't condemn somebody else's marriage to a person of a different race. There are many foreign students of different races in Ukraine and many ladies get married with them and have children.

  • Why do the ladies on our site prefer foreign men?

    First of all we want to assure you that the majority of Ukrainian women looking for foreign men are NOT desperate just to find foreign husbands or immigrate from Ukraine. Those women are usually well-educated, attractive and smart. It would be mistaken to think that they are after the Green Card or passports. They seek compatible partners. The point is that women in Ukraine want to have family and children, and this is the main reason pushing them to seek for mates elsewhere, since in Ukraine there is officially only 87 males for 100 females.

  • Do I have chances with a much younger lady?

    This is where Eastern European women differ from other European and American women — the age of the partner they prefer. Family is very important to them. They are typically attracted to men who are years older than them. They look for stability and someone who will be a good father and can provide for a family.

About Communication with Ukrainian women

  • What is My Ladies tab?

    This page contains tabs with ladies' profiles with the status Favorites, Sweethearts and Recent.

  • How to add a lady to my Favorites list?

    This tab contains lady's profile(s) with the status Favorite. To active this status for a lady you should click on the grey star icon on the lady's profile photo. Once you interact with the lady with the status Favorite, her profile will be moved to the Sweethearts tab automatically. You can also move the lady's profile(s) to Sweethearts tab yourself by clicking on the yellow star icon on the lady's profile photo. To deactivate Favorite status for a lady's profile(s) click on the yellow star icon, then on the red heart icon.

  • What is a Sweethearts list?

    This tab contains lady's profile(s) with the status Sweetheart. To active this status for a lady you should click on the grey star icon on the lady's profile photo, then again click on the yellow star icon. To deactivate Sweetheart status for a lady's profile(s) click on the red heart icon on the lady's profile photo. Once you reactivate communication with the lady, her profile will receive Sweetheart status back. This status subscribes you to SMS-notifications and online notifications to video chat invitations, new letters, birthday reminder etc.

  • What is a Recent list?

    This tab contains list of lady's profile(s) whom you have ever been in touch with.

  • How to send a wink to a lady

    To send a Wink to the lady find her profile in the Gallery of ladies. On the right you will find an option "Send wink" – click this icon. You will see emoticons with different expressions. Choose the one you find most appropriate and click on it. You can add a short message to be sent along with the wink. You can send only ONE Wink to one lady.

  • How to communicate through letters

    How to send a letter?

    1. Sign in to the site.
    2. Mouse over "My profile" Menu, find and click on Mails link.
    3. Click on Compose Mail button.
    4. Enter the profile number of the lady
    5. Compose new letter to the lady


    You can also send a new letter to the lady from the Gallery of Ladies by clicking on Message button.


    When can I send a free letter?

    You can write ONE free letter PER DAY to any lady from our gallery, if it is your first letter to this lady or your first reply on her letter. But make sure you have e-mail address and cellphone number confirmed, there is at least one picture in your profile and all necessary information in profile is specified. Otherwise this option will be limited.


    Please be aware that if you've chatted with the lady before writing her a letter, you won't be able to write the first letter for free.


    Can I share some adult content with my lady?

    Here at UaDreams, we believe that since this is a matchmaking and dating agency, everyone should be entitled to their free speech. It helps both men and women to learn more of each other and to get closer. However, you cannot post any content that can offend your lady. It is not acceptable to post any adult content, i.e. pornographic or explicit images, videos or other media, drug or sexually descriptive posts or dialog, profane language, drug related images, videos or other media, extreme violence or any other form of content. UaDreams reserves the right to refuse photo and video services to anyone and up to closing their account.


    How to decorate a letter

    Once you sent a letter you can choose any background you like among our patterns. Besides you will find a lot of additional elements like flowers, hearts etc. or images associated with various holidays there. Or make it easy: just choose a ready combination of a background and a small image. A half of an e-mail credit is needed to decorate one letter.


    How to edit letter after it's sent

    Once you send a letter and until it's translated and delivered to the lady, you can edit the sent letter.


    Click on the Sent section on the left hand menu. Mouse over the sent letter and click on the pen image., you will be able to change, add or delete the contents. E-mail credit won’t be taken from you again.


    How to cancel a sent letter

    Go to the Sent letter section on the left hand menu. Mouse over the sent letter and click on the basket image. Or check the letter you want to delete and press the basket image at the top of the list. You can also delete the sent letter by opening it and clicking on delete link.


    An e-mail credit is returned to the profile if the sent letter was not yet translated and delivered to the lady.


    How to decline a lady's letter for free

    If don’t want to answer the lady but you also don’t want to be rude you can send her free refuse letter.


    1. Login to the site
    2. Go to your mailbox
    3. Find the field "Reply"
    4. Press on the "Reject E-mail" link in the top right corner of the text field
    5. sellect the answer you find the most appropriate
    6. Press "Reject mail".


    This service is free of charge. You won’t need email credit for it.


    How to send an SMS to the lady


    Go to My Mails and click on Compose mail button. Then select a lady whom you want to send an SMS to. Then select SMS option.


    We will translate and deliver your SMS within office opening hours (most of the offices are opened from 10 a.m. till 6 p.m. Ukraine time, except Sundays and public holidays) to your lady’s cell phone.


    You can also send an SMS to the lady by clicking on the incoming letter from the lady and selecting SMS option.

  • How to use video chat

    What is a video chat service?

    Video chat is the best way to get a sight of your lady in real life. During the chat you both can see each other through your webcams. In the meantime you type your words in the chat window.


    Online video chat conversations allow to keep up relationships with the beloved people and satisfy desires to see the loved ones on a more frequent than possible basis. It'll take you to the next stage of your relationship when you can get to know each other better. Find manual for video chat here.

     

    FREE video chat

    Free video chat with the ladies whom the member has never had a chat or a correspondence before. Once a day any member can have a chat with the lady for up to 5 minutes for free and then continue chat with the same lady using regular video chat minutes.


    Free minutes are added to the profile at a time when a lady accepts the chat. This action can not be undone and therefore if a member returns to the FREE CHAT list of ladies, there will be only one lady available for a FREE chat today.


    Ladies' profiles displayed on the FREE chat list are selected randomly and can change during the day.


    If a certain lady is not on the FREE chat list, you can wait until her profile is back on the list again or find her profile on the regular Online video chat list. In the case of a regular Online chat list, you have to have regular video chat minutes to have a chat with the lady.


    If a certain lady is not on the FREE chat list and her profile is not listed on the regular Online video chat list, it means the lady's profile became offline.

     

    Video chat runs on all platforms

    As the video chat is written using HTML5, our app works on new devices as they hit the market. It runs on all phones as well as all browsers (provided they all support HTML5): iOS, Android, Windows Phone, BlackBerry, Symbian, Bada etc.

     

  • How to send and receive photo, audio and video

     

    How to send a photo, audio, or video to a lady

    1. Mouse over the "My profile" menu, find and click on the "Photo and Video" section
    2. Find and click on "My private files" on the left side menu.
    3. Upload any files you wish to send to your lady on the same page
    4. Mouse over the photo/video/audio you want to send, click on the three dots in the upper right corner of the file, and select "Send".
    5. Choose the lady from the carousel of ladies or enter her profile number in the search line
    6. Write a comment to the file, if you wish, and press the button "send files".
    7. Media files can also be sent to the ladies along with the letter. Once you finish writing the letter to the lady, click on the "clip" icon in order to choose and attach files.

     

    How to accept photo, audio, or video from a lady


    1. Mouse over the "My profile" menu, find and click on the "Files from ladies" section
    2. Click on "New" or "Sale -50%", or "From lady" to choose files from a specific lady
    3. Click on the photo/video/audio you want to accept, then confirm the acceptance by clicking on the button "buy photo/video/audio".

    If a lady attaches her photo, video, audio to her letter, just open the letter and click on the button "accept" on the attachment. If you have respective media credit, the file will be accepted. If not, upgrade your credits from the same page and accept the attachments later.

     

    How to receive a custom video from a lady

    Go to the Service and buy a custom video there. After that, please, inform our support center about your lady's profile number and send your list of questions. When we receive this list, we will invite the lady to the branch office, ask her your questions and film her replies.

    A ready personalized video will be placed into your profile in the section From ladies in the category "Accepted" for your private viewing.

     

    How to send a photo to a lady in video chat

    1. While you are in chat, in the field where you write a message click on the "clip" icon.
    2. Choose and mark a photo from your private files which you want to send to a lady and press the button "attach photos". The photo will be sent, and 0.5 photo credit will be used.

  • How to send a gift to a lady

    Visit our Gift shop: all gifts here are divided by categories, so it will be very easy for you to find flowers, sweets, perfumes or anything else. Besides you can see a category devoted to a particular holiday, if this holiday comes soon.


    If you want to send some special gift(s) that we dont have in our Gifts Shop to a lady, we will offer you to order a Personal Package.

  • How to watch Videos from and of the ladies for FREE?

    How to watch Videos from and of the ladies for FREE?

     

    You can watch ALL private videos sent to you by the ladies or watch ALL public videos of the ladies during the Video Chat.

     

    1. Go to Video Chat with a certain lady

    2. Select video right below the lady's webcam video

    3. Press play to watch the selected video

     

    Or

     

    1. Open the video you watch to watch (Press Play button)

    2. Continue watching Free in Video Chat with the lady whose video you were watching (option is available only if the lady is ONLINE NOW).

First meeting with your lady

  • Can a woman visit me first instead of me going to Ukraine?

    No. First meeting is to be held in one of our offices in the Ukraine. We follow antiscam program and dont allow our members to exchange personal information (emails, addresses, tel. numbers) before a personal meeting. We do it for the security of both parties concerned. Besides, if you haven't met your lady before it would be impossible for her to get a Visitors or Fiance Visa to your country.

  • How can I bring my Ukrainian lady home?

    To bring your lady or a bride home first of all you have to meet her in Ukraine. Surely, this is only the first step on the way towards building some commitments as a couple with intention to become a family one day.

    So, you have had some really great time in a beautiful Ukrainian city and enjoyed your time with your online female friend and you both decided to continue your communication and become even more close for each other. But then inevitably you need to return back to your home, to your work duties and the lady does the same. So, how should you proceed then in order not to loose that precious feeling of each other's company, how to nourish those feelings that only started to bloom? One of the best way to have more quality time is to decide to spend some more quality time together, preferably on some neutral territory neither in hers or your homeland.

    Traveling together will be the best solution to that problem and another big step in testing your compatibility, feelings and for making mutual plans for the future while enjoying each other in a romantic atmosphere of a beautiful unknown place. There are so many new experiences that could become a ground for two people become a tightly knit team and a a force to be reckoned with! A romantic evening, a tasty dinner with a light beverage, the sounds of the sea or an ocean under the unknown stars... a perfect moment for making a life changing decision and asking the most important question, to invite the lady to become your guest and maybe even not a guest...

    If you decide to get married in Ukraine after that then you will need to learn all the details and paperwork processing and if necessary to apply for a Spouse Visa.

    If you plan to get married in your country then you'll have to apply for a Fiancée Visa to bring your lady home.

  • Do I need a visa to travel to Ukraine?

    Ukraine allows foreign nationals from some countries to visit for a maximum period of 90 days without the need to apply for a visa. This concession is extended to citizens of USA, Canada, Japan, EU nations, Switzerland, Liechtenstein, Andorra, Vatican, Iceland, Monaco, Norway, San Marino, Mongolia, Lithuania and the countries of the Commonwealth of Independent States (except Turkmenistan). If you are not from one of the above mentioned countries youll need a visa to travel to Ukraine. See more information at our Ukrainian Embassies

  • How can we travel to another country with my lady?

    Here we have some great news for you in relation to your planning a trip abroad together with your Ukrainian female companion.


    Since June 11, 2017 there are now 90 countries that Ukrainians can visit without visas. Due to the visa-free regime with the European Union, Ukrainian citizens holding biometric passports have an opportunity for traveling without visas to most EU countries with some exceptions. What it means? The lady will just need to hold a biometric passport, issued in accordance with the standards of ICAO, name the purpose of her visit at the gate and that's it.


    The most picturesque places of Austria, Belgium, Bulgaria, Greece, Denmark, Estonia, Iceland, Spain, Italy, Cyprus, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Netherlands, Germany, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Switzerland, Sweden are open for romantic couples with intention to broaden their experience of the world together.


    Currently, Ukraine makes the 20th position in the ranking of countries whose citizens can travel to other countries without a visa.


    There are about 49 different countries, including Thailand, Egypt, Jordan that issue visas to Ukrainians upon arrival. So, you and your lady may easily choose to enjoy your rest at some exotic country's resort near the ocean.


    Before you with your lady decide to move or travel together, it's important to know, that the special rules of arriving in a particular country should be studied carefully. For instance, an American can travel to over 88% of the world without asking permission, the Ukrainian lady might be not so lucky. Countries, including the United States, the United Kingdom, Canada and Australia still require visas from Ukrainians, so some extra planning is needed when you are going to invite your lady to visit your homeland if you are a resident of one of those countries.


    If you are traveling with a child or children, under the age of 18, minor citizens can leave Ukraine when having a child’s travel document and according to the parents’ notarized permit where the point of destination and period of staying abroad is fixed.


    If you decide to get married in Ukraine and later bring your bride home, it might have its own bureaucratic hurdles. In US you will have to apply for a Spouse Visa. If you plan to get married in your country then you'll have to apply for a Fiancé Visa to bring your lady home.


    Travelling together with your Ukrainian soul mate is by far the most useful tool for not only enriching your lives but a great opportunity to strengthening and testing your feelings and perspectives as a couple. Spending some quality time in each other's company will help you to know each other at your best and at your worst, to test your boundaries while solving problems and working as a team in the ways every tightly knit couple does in their everyday routine life. So it is going to be a vital step and test in foundation of your further committed relationship.

Credits & payments

  • Sport Day 2024

    Sport Day 2024 sale starts on June 13th and ends June 26th at 23:59 NY time.

    Discounts on service packs and gifts will be effective till June 26th 23:59 NY time. Service packs and gifts you put in the basket during the event will be available till July 03th 23:59 NY time


    The amount of service packs that can be purchased by customer is unlimited. Personal discount cannot be combined with promotional prices

  • How can I pay for services and gifts?

    We accept Visa® and MasterCard®, China UnionPay cards, webmoney offered by Paymentwall system. If you are issuing Western Union/Money Gram order and need billing terms, please contact us directly. Our payment processors encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

  • How to get back 5% of the one-time purchases starting from $250.00?

    Once you make a one-time purchase of credits and/or gift starting from $250.00 you receive a 5% cashback on your bonus account. Bonus amount to use as you please against future purchases. The bonus amount cannot be redeemed for cash.


    The exceptions to receiving a 5% cashback are services or gifts purchased by Special Invoice and trip-related services (trip packages, introduction services, translation services, etc.)


    The bonus amount becomes visible at the Shopping Cart once you add any service or gift there.


    To use the bonus amount with the future purchase you need to put a check next to the bonus amount. If you don't put a check, the bonus amount will remain until you select it with the next purchase.

  • What is an e-mail credit?

    E-mail credit is a relative payment unit on UaDreams that can be used for writing letters, decorating them and sending text messages (SMS) to ladies. The more credits you purchase, the cheaper e-mail credit is for you.


    If you send a first letter to the lady by using an e-mail credit and the lady returns this letter to you, our agency will not charge you and return your an e-mail credit.

  • What is a photo / audio credit?

    Photo credits are used for actions both with photos and audios. 1 photo credit is equal to 1 photo sent or accepted; or 1 audio file that you send to a lady or accept from a lady.

  • What is a video credit?

    With the help of our video credits you are able to send your lady some video files and share some moments of your life with her.

  • How to exchange credits by myself

    Open the menu My profile and in the left bottom corner you will find a link "Exchange". Click on it and in the pop up window appeared you will see possible variants of exchanging the credits you have. Click on the variant you like the most. You can buy credits from here as well.

  • Why can't I find PayPal

    We do not accept PayPal.


    PayPal occasionally have IPN (instant payment notification) delay issues which can effect verification of payment and crediting services to profile. When operating with online payments and service crediting, you expect a payment solution to be 100% reliable and free from interuption at all times.


    Another reason is because they are a third party processor and once you process an order with them, we are then locked in at their mercy and if the account is ever frozen or closed we may lose all the information about purchases, amounts and dates. Its just not the kind of risk we can take with our members.


    UaDreams offers a reliable mechanism that allows you to pay using a credit or debit card immediately after you add services to your Shopping Cart. The payment processors we use are fast, safe, trusted and secured from any fraudulent activity.

Video Chat Help

  • I cannot hear the lady

    Video Chat service does not provide audio stream transmission, you can exchange instant text messages and see each other on a web-camera while having your chat dialogue.

    For you to talk to your lady with audio we recommend another service – Video Conference.

  • The lady cannot see me

    A connection failure


    You might be facing some short-term connection failure when you connected to this chat.

    Disconnect from current video chat and try connecting to video chat with your lady again.


    You might have a problem with your camera equipment


    Disconnect from your current video chat.

    Please, find “Camera” app on your device (mobile or PC) and check if the camera works. Alternatively, you may check your camera work with the help of other apps or programs – Skype, Whatsapp, Zoom etc.

    Go to “Device manager” on Windows PC and check if the camera device is activated in it and you have the latest updated drivers for it installed.

    Some laptops have a physical button on them that turns camera on/off. Make sure that your camera is turned on with the button.

    You can also check the camera on the website . During the verification process, you must give permission to use the camera.


    Make sure you have all the necessary settings and permissions for your browser to access the camera


    Some Android mobile devices require special settings for permissions of your browser app to access camera. Also, you can try another browser that already has this permission in your phone settings.

    For Chrome browser check if “uadreams.com” web-site can use your camera:

    1. On your Android device, open the Chrome app.
    2. To the right of the address bar, tap More (“⋮”) Settings.
    3. Tap “Settings”.
    4. Tap Site Settings.
    5. Tap Microphone or Camera.
    6. Tap to turn the microphone or camera on.

    For MacBook, iPhone or iPad device check the permissions of Safari browser to access the camera.

    Connect to video chat again.


    You have another program or app that blocks\ uses your camera

    1. If you use VPN, it might block your camera, please try video chat without VPN.
    2. If you have the video chat page translated automatically into your own language, please turn off the translation and use the original English version for UaDreams website.
    3. If you have such programs as Skype, Zoom, Telegram, Whatsapp, Camera (or any program that can use your camera simultaneously) running in the background, you should disable these programs before starting a video chat.
    4. Please check if you have no other browser tab open with your webcam video streaming. Close all your other browser tabs and start video chat using only one browser tab.
    5. Some Antivirus programs and Firewall block access to your web-camera. Turn off your antivirus program and Firewall for the time of your video chat session.

    Connect to video chat again.


    You have a browser extension or add-on that blocks\ uses your camera


    1. Install the latest update for your browser.

    How to update Google Chrome


    2. Reset Chrome settings - Restore default settings (this will disable all installed extensions and add-ons in your browser, but will save passwords)

    How to reset Google Chrome


    3. Clear the cache and delete cookies in Google Chrome

    How to clean Google Chrome

    Connect to video chat again.


    Internet connection problem


    When the lady cannot see your video but you can see yourself on camera during the chat, this can be the internet connection or internet provider problem.


    1. If you use mobile internet, you can try switching to WiFi connection and vice versa.
    2. If you use WiFi or cable connection, change to another Internet provider if possible.

    Connect to video chat again.


    Your Internet quality lacks


    Check your internet speed quality using the following service

    If at least one of the parameters shows results that are less than 4 Mbps, in this case, your internet is too slow and it is unlikely that your video stream will be transmitted without any problems or interruptions. This can be fixed only by changing your current internet connection provider.

    Please, reschedule your video chat date with your lady for another day and time, when the connection problem is fixed or improved.


    Run a Video Chat Test with us!


    We recommend to run a free Video Chat Test with our tech specialist to check your web-camera and connection quality in video chat in real-time. Video Chat test is free, you do not need to have or use any video chat minutes to test your web-camera with us!

    Video Chat test user will be available on the list of the ladies “Online” Monday-Friday, between 3pm-5pm by Ukraine time.

  • I don't see the girl, she sees me

    A connection failure


    You might be facing some short-term connection failure when you connected to this chat.

    Disconnect from current video chat and try connecting to video chat with your lady again.

    For better result, reboot your device and browser before attempting another connect.


    You have a browser extension or add-on that blocks the video stream transmitting


    1. Install the latest update for your browser.

    How to update Google Chrome


    2. Reset Chrome settings - Restore default settings (this will disable all installed extensions and add-ons in your browser, but will save passwords)

    How to reset Google Chrome


    3. Clear the cache and delete cookies in Google Chrome

    How to clean Google Chrome

    Connect to video chat again.


    Run a Video Chat Test with us!


    We recommend to run a free Video Chat Test with our tech specialist to check your web-camera and connection quality in video chat in real-time. Video Chat test is free, you do not need to have or use any video chat minutes to test your web-camera with us!

    Video Chat test user will be available on the list of the ladies “Online” Monday-Friday, between 3pm-5pm by Ukraine time.

  • The girl and I don't see each other

    A connection failure


    You might be facing some short-term connection failure when you connected to this chat.

    Disconnect from current video chat and try connecting to video chat with your lady again.

    For better result, suggest your lady to reboot her device and create another video chat room before another attempt to reconnect. You also should reboot your device and browser before attempting another connect.


    You have a browser extension or add-on that blocks the video stream transmitting


    1. Install the latest update for your browser.

    How to update Google Chrome


    2. Reset Chrome settings - Restore default settings (this will disable all installed extensions and add-ons in your browser, but will save passwords)

    How to reset Google Chrome


    3. Clear the cache and delete cookies in Google Chrome

    How to clean Google Chrome


    4. As an alternative, you may use another “clean” browser that has no extensions or add-ons added to it.

    Connect to video chat again.

  • I can't connect to video chat

    Do you have any purchased video chat minutes on your account?


    To make sure that there is no lag in showing the correct information about your chat time balance, please log out of your UaDreams profile, clear your browser cache and cookies and log into your profile again.


    I tried to connect to a lady in Free Chat


    If you have had another free chat with a lady earlier today, you cannot have a free chat with another lady for free on the same day. Please, top up your video chat minutes balance and connect to a lady in regular video chat.


    This is my first Free Video Chat today and I cannot connect.


    The system requires several seconds to update and synchronize all the relevant information. If your lady went offline already or dropped from the Free Chat list, this information can be reflected on your screen with some delay. Please, update the video chat page in your browser to check if your lady is still online and on the Free Chat list.


    Make sure your lady is online while you are trying to connect to her.


    The system requires several seconds to update and synchronise all the relevant information. If your lady went offline already, her profile can still be shown “online” for several seconds after that. Please, update the video chat page in your browser to check if your lady is still online.

  • I can't send messages in chat

    Is your keyboard functioning properly?


    Please, check in another app or program, if your keyboard equipment is functioning and you can enter the text by typing it.


    A connection failure


    You might be facing some short-term connection failure when you connected to this chat. Disconnect from current video chat and try connecting to video chat with your lady again.


    Your device processor and memory are overloaded.


    A PC with a weak processor and a small amount of RAM, when opening many browser tabs and other applications besides the browser, the processor can be loaded up to 100%, RAM is also fully used, as a result the PC slows down, the video chat also slows down and stops functioning properly.

    You can do the following to improve the functioning of your device:

    1. Update your browser to its latest version and change its settings to default (this will remove all the extra plugins and add-ons that could use your device resources without your noticing it)
    2. Clean your device’s cache and history files using a special program (for example, CCleaner program)
    3. Delete the unnecessary and unused installed programs and apps from your device.
    4. Remove the unnecessary programs from automatic start on your PC.
    5. Close all the running programs and apps, and have only your browser open while you are engaged in video chat.
    6. Upgrade your device


    Your Internet quality lacks

    Check your internet speed quality using the following service

    If at least one of the parameters shows results that are less than 4 Mbps, in this case, your internet is too slow and it is unlikely that your video chat will run without any problems or interruptions. This can be fixed only by changing your current internet connection provider.

    Please, reschedule your video chat date with your lady for another day and time, when the connection problem is fixed or improved.

  • Other

    Please, submit a ticket to Support Center and describe in as many details as possible, what type of difficulty you encountered in video chat.

    A screenshot attachment would be much appreciated and will speed up the process of fixing a possible technical bug.